SPS is a Managed Services provider company that remotely manages a customer's information technology (IT) infrastructure and end-user systems. Small and medium-sized businesses (SMBs), nonprofits, and government agencies hire MSPs to perform a defined set of day-to-day management services. These services may include network and infrastructure management, security, and monitoring.
“We do provide IT Customer Services and support on 1st, 2nd and 3rd level of support within all ITIL Areas. Our expert team is having industry expertise in various IT sectors”.
We will take care of all your IT services and manage them with professional care. We also help to do integration with all other 3rd party vendors and we can provide a customized solution, based on your company’s requirements.
|Name of Service||Type||Description|
|Customers Support – Software and Hardware (Level – 1)||Basic||Front line Level-1 IT Customer Support for all Software and Hardware (Incident Management).|
|Customers Support – Software and Hardware (Level – 2)||Intermediate||Level-2 – IT Customer Support (Incident Management, Problem Management, and Service Request Management)|
|Customers Support – Software and Hardware (Level – 3)||Advance||Level-3 – IT Customer Support (Includes Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management , Server Level Management, QA)|
|Complete End to End Customer Support||Full / Customized||All End to End Management of Devices , Services (Software and Hardware), Service Request Management , Incident Management , Problem Management, Configuration Management , Vendor Management)|
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