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Cloud

IT Ops and Support

Effective management continues to be the key priority for most organizations, as cloud adoption continues to rise. To address this challenge, organizations choose different ways to manage their cloud infrastructure. Some manage it themselves, while some choose to have a managed cloud service provider who can handle a broader mission with a clear vision of managing hybrid environments and resources.

Why IT Ops and Support:

Effective IT Operations are crucial as organizations adopt cloud technologies. Choosing the right approach impacts operational efficiency, scalability, and overall performance. Managed cloud service providers offer expertise and support to address these challenges effectively.

Our Approach:

Our client-centric approach empowers organizations to concentrate on core objectives while we handle IT infrastructure intricacies. We provide end-to-end support, proactive monitoring, and maintenance to ensure system reliability and performance.

Activities and Duration:

Activities in system management vary based on infrastructure complexity and client-specific needs. The duration of management processes depends on factors like system size, integration requirements, and optimization goals.

Outcomes and Deliverables:

System management outcomes include improved operational efficiency, enhanced scalability, minimized downtime, and optimized resource utilization. Deliverables encompass comprehensive management reports, action plans, and continuous support for reliable system performance.

Why Choose Us:

Expertise: Our team comprises seasoned professionals with extensive experience in cloud infrastructure management, ensuring the highest standards of service delivery.
Customized Solutions: We understand that every organization has unique requirements. That\'s why we offer customized solutions tailored to meet your specific needs, helping you achieve your business goals more effectively.
Exceptional Support: We prioritize customer satisfaction above all else. Our dedicated support team is available round-the-clock to address any queries or concerns, providing you with peace of mind knowing that your systems are in capable hands.

Get Started Today:

Experience the difference that expert system management can make for your organization. Contact us today to learn more about our comprehensive system management services and take the first step towards unlocking your full potential in the cloud.

Type	Description	Pricing
Health Check and Architecture Review	Review the current architecture find gaps and give recommendations.	No Charge
Server Management	Click here to view Functions and Activities	Request a Quote

Function	Description
Virtual Server Management
Manage VMs – General	Manage Client VMs (Linux and Windows) and cloud resources (services consumed, VPC gateways, third-party appliances procured as machine images from Cloud Service Provider, etc.) deployed on Cloud Service Provider’s platform
VM Operations	Perform all VM operations, including the operation of VM consoles and the creation, Configuration, and management of startup and operational command procedures, including:
	I. allocate resources to Applications and Databases as required;
	II. create, customize and maintain startup and operational command procedures for all VMs;
	III. perform VM startups and shutdowns as required for Normal Operations, emergency situations, and recovery efforts;
	IV. ongoing performance and sizing optimization of workloads and storage within the cloud platform; and
	V. perform decommissioning of instances, storage, and AWS cloud platform services when they are no longer required.
Auto-scaling Enablement	Enable VM auto-scaling on the cloud level which will expand the VMs based on the workload, with the help of the public cloud provider
Windows Server Management
Activities on Windows Servers	WINTEL user creation/deletion
	Windows patching activities
	Handling Incident Resolution and troubleshooting
	Executing Changes (planned/routine/emergency)
	Providing RCA for problem tickets
	Post provisioning activities in Windows
	Planned server restart
	Disk defragmentation
	Analyzing logs/events on servers
	Folder/file shares access request/issues
	Monthly file shares ACL report - on demand
	Monthly active/disabled AD users report - on demand
	Instance performance reports
	Disk expansion on demand
	Vulnerability fixes/security logs report
	Windows activation/RDP license
	Generic OS-level troubleshooting
	Home drive creations
	Network route addition/deletion
	CPU/memory/disk space utilization analysis leveraging Provider’s monitoring and management platform and providing recommendations to perform adjustments to the required parameters on a monthly basis
	Perform adjustments of the required parameters as per the accepted recommendation on a monthly basis
	Perform Windows server analysis (constitutes consumption of resources and recommendations to optimize) – monthly
	Registry Changes with platform automation (excluding applications) based on the requirement
	Supporting the data movement within Instances based on the requirement.
	Server/Service start, stop, restart
	Installation, management, and troubleshooting of OS configurations, monitoring agents
User Management	User account creation
	User account modification and ownership change
	User account deletion
	Group creation
	Group modification
	User account lock / unlock
	User account password reset
	Group deletion
	Granting/revoking sudo access
	Periodic review of user accounts and update them as per Client defined user Policies

Functions and Activities

Function	Description
		Virtual Server Management
		Manage VMs – General	Manage Client VMs (Linux and Windows) and cloud resources (services consumed, VPC gateways, third-party appliances procured as machine images from Cloud Service Provider, etc.) deployed on Cloud Service Provider’s platform
VM Operations	Perform all VM operations, including the operation of VM consoles and the creation, Configuration, and management of startup and operational command procedures, including:
	I. allocate resources to Applications and Databases as required;
	II. create, customize and maintain startup and operational command procedures for all VMs;
	III. perform VM startups and shutdowns as required for Normal Operations, emergency situations, and recovery efforts;
	IV. ongoing performance and sizing optimization of workloads and storage within the cloud platform; and
	V. perform decommissioning of instances, storage, and AWS cloud platform services when they are no longer required.
Auto-scaling Enablement	Enable VM auto-scaling on the cloud level which will expand the VMs based on the workload, with the help of the public cloud provider
Windows Server Management
Activities on Windows Servers	WINTEL user creation/deletion
	Windows patching activities
	Handling Incident Resolution and troubleshooting
	Executing Changes (planned/routine/emergency)
	Providing RCA for problem tickets
	Post provisioning activities in Windows
	Planned server restart
	Disk defragmentation
	Analyzing logs/events on servers
	Folder/file shares access request/issues
	Monthly file shares .+0 ACL report - on demand
	Monthly active/disabled AD users report - on demand
	Instance performance reports
	Disk expansion on demand
	Vulnerability fixes/security logs report
	Windows activation/RDP license
	Generic OS-level troubleshooting
	Home drive creations
	Network route addition/deletion
	CPU/memory/disk space utilization analysis leveraging Provider’s monitoring and management platform and providing recommendations to perform adjustments to the required parameters on a monthly basis
	Perform adjustments of the required parameters as per the accepted recommendation on a monthly basis
	Perform Windows server analysis (constitutes consumption of resources and recommendations to optimize) – monthly
	Registry Changes with platform automation (excluding applications) based on the requirement
	Supporting the data movement within Instances based on the requirement.
	Server/Service start, stop, restart
	Installation, management, and troubleshooting of OS configurations, monitoring agents
User Management	User account creation
	User account modification and ownership change
	User account deletion
	Group creation
	Group modification
	User account lock / unlock
	User account password reset
	Group deletion
	Granting/revoking sudo access
	Periodic review of user accounts and update them as per Client defined user Policies
Disk Management	Create partitions and attach disk
	Volume group management
	Create/extend disk drives
	Remove disk drives
	Configure shared network file system
	File system disk cleanup as per the alerts from the monitored pre-defined thresholds
Network Management	IP address Configuration
	Alias IP addition/modification / deletion
	Route add / modification/ deletion
	Install/upgrade / Configure modules
Monitoring	Monitoring CPU utilization
	Monitoring memory utilization
	Monitoring file system utilization
	Monitoring SWAP utilization
	Monitoring IO utilization
	Monitoring network utilization
	Server health check status - Availability
	Customized service/port monitoring
	Monitoring the underlying Cloud environment
	System Instance health check, through the console.
System Security	Server and Services hardening to meet Client privacy and security compliance requirements
Patch Management	OS update
	Install software packages
	Remove software packages
	Update software packages
	Patch management using tools based on the requirements
	Perform emergency patching and updates on an expedited basis (per Service Level Agreement)
	Backups are taken as per the backup policy as it relates to the patching process
Backup Management	Backups are taken as per the backup policy as it relates to the overall backup policy
	Work with the Client to set up the required backup policies based on application type.
	Backups are retained as per Client requirements with a retention policy.
Automation	Deploying scripts for server health checks.
Automation	Deploying scripts for collecting system pre/post Configuration change.
Documentation	Evaluate design documents and validate the system requirements
Documentation	Standard SOPs or Client specific SOPs will be maintained for the operations.
AiX/ i / Linux Server Management
Server Management	Server start, stop, reboot
	Server utilization and event generation will be optimized
	Create a server snapshot before a critical change activity
	OS log rotation
	Kernel parameter changes
	Capacity Management - Addition of CPU/memory/disk based on the requirements
	Capacity Management - Removal of CPU/memory/disk based on the requirements
	Configure DNS - OS settings
	Configure DHCP - OS Settings
	Setup and maintain ssh/remote access mechanism
	Cron Scheduling based on user requirement
	Creation of files and directories
	Modifying the file ownership and permission
	Managing High Availability of OS clustering
	Server/service start, stop, restart
	Installation, management, and troubleshooting of OS configurations, monitoring agents
User Management	User account creation
	User account modification and ownership change
	User account deletion
	Group creation
	Group modification
	User account lock / unlock
	User account password reset management for AD provisioned on Cloud Service Provider platform or other AD, as per Client’s defined guidelines and Policies
	Group deletion
	Granting/revoking sudo access
	Periodic review of user accounts and update them as per Client defined user Policies
Disk Management	Creating partitions and mounting the disk.
	Volume group management
	LV creation and file system
	Extending file system space
	Remove file system
	Configure shared network file system
	File system disk cleanup as per the alerts from the monitored pre-defined thresholds
Network Management	IP address Configuration
	Alias IP addition/modification / deletion
	Route add / modification/deletion
	Port opening in OS firewall (e.g. IPtables)
	Install/upgrade / configure modules
Monitoring	Monitoring CPU utilization
	Monitoring memory utilization
	Monitoring file system utilization
	Monitoring SWAP utilization
	Monitoring IO utilization
	Monitoring network utilization
	Server health check status - availability
	Customized service/port monitoring
	Monitoring the underlying cloud environment
	System Instance health check, through the console
System Security	Server hardening as per the Client’s security requirements
Patch Management & Package Installation	Kernel patching & OS update
	Install software packages
	Remove software packages
	Update software packages
	RPM install / update/removal based on the requirements
	Perform emergency patching and updates on an expedited basis (per Service Level Agreement)
Backup Management	Backups are taken as per the backup Policy (machine Images)
	Cloud Intermediary will work with the Client to set up the required backup Policies based on application type. Any change in the backup Policy will be implemented through an appropriate change control mechanism as defined by the Client.
	Backups are retained as per the Client’s requirement with the retention Policy.
Automation	Deploying scripts for server health checks.
Automation	Deploying scripts for collecting system pre/post Configuration change.
Documentation	Review design documents and validate the system requirements
Documentation	Standard SOP\'s or Client specific SOPS’s will be maintained for business-as-usual operations.
Compute Services	Instance stop/start/reboot
	Instance creation, deletion
	Instance type modification
	Purchase reservation
	Enable Instance snapshot/backup
	Create/modify/attach/detach security groups
	Allocate/associate/disassociate elastic IP addresses
	Create/delete key-pairs
	Create/attach/detach/delete network interfaces
	Enable/disable Compute access logs
Block Storage Services	Volume create/delete/attach/modify
	Volume encryption
	Enable/disable Block Storage access logs
Load Balancer	Create/delete Load Balancing groups
	Attach/detach instances from Load Balancing groups
	Enable/edit Load Balancing groups health check
	Attach/detach instances to/from Load Balancing groups
	Edit/add/remove Load Balancing groups listeners
	Install/delete Load Balancing groups SSL certificate
	Enable/disable Load Balancing groups access logs
Auto Scaling	Create/delete/modify auto scaling configuration
Auto Scaling	Create/delete/modify auto scaling groups
Security/IAM (Identity and Access Management)	Create/delete/modify IAM account
	Create/delete/modify IAM groups
	Create/delete/modify IAM policies
	Create/delete/modify IAM roles
	Upload/delete/list certificates
	Enable/disable IAM access logs
Compliance and Risk Features	Enable/disable governance, compliance, operational auditing, and risk auditing features
Config Compliance	Enable/disable configuration assessment, audit, and evaluation features
Notification Services	Create/delete notification rules
Notification Services	Create/modify/delete pub/subs
Content Distribution Services	Create/modify/delete content distribution services (CDN)
Email Services	Create/delete SMTP
	Verify domains and email addresses
	Enable/disable logging
Monitoring	Create/delete/modify alarms
	Provide real-time monitoring event management across cloud CIs including escalation, alarm and automated ticketing capabilities
	Monitor the availability of each cloud CI in accordance with Client Policies and procedures and industry practices
	Monitor the utilization of each cloud CI in accordance with Client Policies and procedures and industry practices
	Ensure that Client cloud CI’s are never unmonitored and/or unmanaged for any reason without documented and approved exception per policy
Virtual Private Cloud Networking	Create/modify/delete VPC subnets
	Create/modify/delete subnets ACL\'s
	Create/modify/delete VPC VPN
	Create/modify/delete/attach Internet gateway
	Create/modify/delete/attach VPC route tables
	Create/modify/delete VPC peering
	Create/modify/delete/attach Client gateway
	Create/modify/delete/attach VPC static routes
	Enable/disable VPC flow logs
Dedicated Network Connections	Create/modify/delete dedicated network connections
Dedicated Network Connections	Create/modify/delete virtual interfaces
DNS	Create/modify/delete hosted zone
DNS	Create/modify/delete record sets
Object Storage Services	Create/modify/delete bucket
	Enable/disable bucket lifecycle
	Enable/disable bucket versioning
	Enable/disable bucket cross region replication
	Enable/disable archive through lifecycle Policies
	Enable/disable infrequent features access through lifecycle Policies
	Enable/disable logging
Services – General	Create/modify/delete/reboot services
	Enable/disable snapshot / backup
	Purchase reservation
	Create/Configure/attach/modify security groups
	Create/Configure/attach/modify parameter groups
	Enable/disable logging
Storage and Backup Services - General	Provide storage requirements (e.g., performance, backup, restore, archival, data retention).
	Recommend Cloud Intermediary storage and data management services solutions and procedures to meet Client’s storage and data management services requirements.
	Interface with end users and manage file share access and space requests.
	Create/modify/delete bucket
	Enable/disable bucket lifecycle, versioning and cross region replication
	Enable/disable archive through lifecycle Policies
	Enable/disable storage access through lifecycle Policies
	Initiate requests for additional storage resources as required.
	Review and approve requests for additional storage resources as required.
	Maintain and improve storage resource efficiency and space requirements.
	Provide storage space allocations (e.g., provisioning) within Client’s available resources.
	Perform data and file backups and restores per established procedures.
	Manage file transfers and other data movement activities.
	Decommission storage and backup environment in accordance with Client’s Policies and procedures.
	Develop and maintain backup schedule in accordance with Client’s requirements.
	Perform data backups as per established retention periods.
	Recover files, file system or other data required from backup vaults / storage
	Provide recovery and backup requirements and updates as they change.
	Enable/disable logging
Operations and Automation	Create/modify/delete Run books
Cloud Admin Access Management	Create/modify/delete Cloud admins
Financial Governance	Cloud Intermediary will perform cost analysis of the provisioned Cloud CIs including billing, utilization.
Client Access	Provide Client access to standard reports
	Provide Client access to standard consoles (e.g. CLIs, web consoles)
	Provide Client access to standard tools (e.g. portals, utilities)
Client Data	Client information (e.g. logs, performance data, email addresses, etc.) will be stored, managed and protected in compliance with Client Policies and procedures
Job Scheduling Tools – Configuration and Management	Configure and support job scheduling tool within Cloud Provider for the full suite of functions required to ensure the normal operations of CIs

Cloud

IT Ops and Support

IT Ops and Support

Why IT Ops and Support:

Our Approach:

Our Methodology:

Activities and Duration:

Outcomes and Deliverables:

Why Choose Us:

Get Started Today:

Functions and Activities