- Act as a trusted partner to leadership, driving execution of operational priorities.
- Lead coordination across HR, Accounting, Legal, and Facilities functions to ensure seamless operations.
- Serve as the operational anchor for the U.S. office, ensuring responsiveness, structure, and day-to-day effectiveness.
- Align activities across U.S. and offshore teams, ensuring consistency and continuity of operations.
- Ensure accuracy, integrity, and timeliness of operational and financial data across systems (including Paychex, Sage, and internal ERP systems).
- Own coordination of contract management processes, working with customers and internal stakeholders across the contract lifecycle.
- Establish and maintain operational cadence, including KPIs, reporting, and cross-functional reviews.
- Drive accountability by tracking priorities, following up on deliverables, and ensuring closure.
- Identify operational inefficiencies and lead process improvement initiatives.
- Support governance, compliance, and audit readiness across operational functions.
- Provide clear visibility into operational performance through dashboards, metrics, and leadership updates.
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- Partner with the VP of Worldwide Operations to execute operational strategy across HR, Accounting, Legal, and Facilities.
- Own and manage the Paychex platform for U.S. operations, including HR, payroll, and compliance-related workflows.
- Ensure accurate and timely data synchronization and reconciliation between:
- Offshore ERP (BMS)
- Global accounting system (Sage)
- U.S. system (Paychex)
- Coordinate with accounting teams to ensure financial data is properly reflected in Paychex for U.S. operations.
- Act as the primary point of contact for contract management with customers, coordinating across Legal, Sales, and Delivery teams.
- Track and manage the lifecycle of contracts, including intake, review, execution, and compliance tracking.
- Drive cross-functional alignment across U.S. and offshore operational teams.
- Establish and maintain operational cadence (KPIs, reporting, reviews).
- Identify inefficiencies across systems and processes and lead optimization initiatives.
- Ensure adherence to internal governance, compliance, and audit requirements.
- Act as an in-office operational leader ensuring visibility, responsiveness, and coordination.
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