• Services & Products: Identify services and products offered by your practice and ensure that they are optimally represented on SPS’s website and social media supported by a pre-approved plan in BMS documenting strategy and vision to achieve corporate KPIs.

• Financial Success: Develop and oversee the practice budget. Review it quarterly with accounting and initiate budget cuts if there is shortfall in income. Schedule weekly reviews with accounting to review forecast. Monitor financial performance and implement cost-saving measures when instructed by Finance. Ensure practice profitability exceeds 20% of the revenue.

• Team Success: As a leader, you are responsible for maximizing the success of each and every member of your team by creating a success plan. Schedule annual performance reviews to create success roadmaps. Recruit, train, and supervise staff members within the practice. Ensure at least one certification per team member per quarter. Provide mentorship, coaching, and professional development opportunities to team members. Foster a positive work culture and promote teamwork and collaboration.

• Client and Partner Success: Work closely with SPS sales and marketing team to ensure client success. Schedule regular enablement sessions for the sales teams so your products and services are maximally represented, marketed and sold to the target industry. Build and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded. Address client concerns and feedback in a timely and effective manner. Explore further business enhancement opportunities by understanding customer business needs and requirements. 

• Quality Assurance: Implement quality assurance processes/standards to ensure the delivery of high-quality services and outcomes. Monitor and evaluate performance metrics to identify areas for improvement

• Communication and Collaboration: Facilitate communication and collaboration between the practice and other groups within the organization. Serve as a liaison between the practice and external stakeholders, including partners, vendors, and regulatory bodies.

• Operational Management: Ensure projects are completed on time, within budget, and to the required quality standards. Manage the daily operations of the practice, including resource allocation, scheduling, and workflow optimization. Ensure compliance with regulatory requirements and industry standards. Ensure staff utilization exceeds 80%. 

Tasks:

• Keep the product and services of your practice current on SPS Website.
• Schedule and conduct regular enablement sessions for the sales team.
• Create a business plan outlining the strategy for achieving corporate KPIs related to practice offering and update as per website and social media content.
• Submit the business BMS plan for approval of SPS management and integrated feedback. Approval shall be ensured in two weeks of submission.
• Create a detailed budget for the practice, including projections for revenue and expenses.
• Review financial performance reports and identify areas for cost-saving.
• Ensure practice profitability exceeds 20% of the revenue.
• Develop a recruitment plan to fill any open positions within the practice.
• Create a quarterly training schedule while ensuring each team member obtains one certification per quarter.
• Organize team-building activities to foster a positive work environment. Coordinate with HR to organize the activities with preapproved plan and budget.
• Develop a client feedback mechanism and address any concerns promptly.
• Meet with clients regularly to understand their needs and explore new business opportunities.
• Implement quality assurance processes and ensure compliance.
• Maintain regular contact with external stakeholders, including partners, vendors, and regulatory bodies.
• Monitor all ongoing projects to ensure they are on time, within budget, and meet quality standards.
• Ensure all operations comply with relevant regulatory requirements. Compliance to BMS, Practices and procedures. Daily time sheet submission
• Track staff utilization rates and implement strategies to maintain levels above 80%.

Key Performance Indicators:

• Number of Services

• Number of Products

• Number of Tech Providers

• Corporate KPIs

  • Net income, > 20% revenue 

  • Number of Customers

  • At least one cert / per team member / per quarter 

  • Team size

  • Team utilization > 80%