Tasks:

• Conduct regular meetings with client teams to assess project status and satisfaction levels.
• Evaluate current projects for potential improvements in architecture and timelines.
• Engage with customer executives to understand their strategic goals and align SPS offerings accordingly.
• Identify and propose new features and enhancements based on client feedback.
• Leverage the internship program to develop and implement new features efficiently.
• Document all client conversations and insights in BMS for future reference and strategy alignment.

Success Metrics

• Client satisfaction scores and feedback ratings.
• Retention rates of existing clients.
• Number of new features developed through the internship program.
• Reduction in project costs and increased profitability from client projects.
• Alignment of SPS strategies with client goals as measured by client feedback.
• Documentation accuracy and completeness in BMS.

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