- Provide technical support for hardware, software, and network issues, minimizing downtime and resolving IT problems efficiently.
- Install, configure, and maintain IT equipment, including desktops, laptops, printers, and peripheral devices.
- Manage user accounts, permissions, and security settings in Active Directory, Office 365, and enterprise applications.
- Configure and troubleshoot VPNs, firewalls, routers, switches, and wireless networks to ensure secure connectivity.
- Support cloud environments (AWS, Azure, GCP) by provisioning virtual machines, managing storage, and monitoring performance.
- Assist in cloud application deployments, ensuring optimization and troubleshooting connectivity issues.
- Implement and manage backup solutions for on-premise and cloud environments, ensuring data recovery readiness.
- Work closely with DevOps teams to automate infrastructure tasks and optimize cloud performance.
- Monitor IT systems for security threats, unauthorized access, and performance issues, implementing proactive solutions.
- Apply IT security best practices, including endpoint protection, multi-factor authentication, and access control.
- Regularly update and patch IT systems to prevent vulnerabilities and maintain performance.
- Document IT processes, network diagrams, cloud configurations, and troubleshooting guides for reference.
- Provide training and technical support to end-users on IT best practices and security protocols.
- Research and recommend IT solutions that enhance operations, security, and cost efficiency.
- Collaborate with vendors and service providers for hardware/software procurement and technical support.
- Manage IT ticketing systems, track service requests, and generate reports on issue trends.
- Assist in IT project planning, including cloud migrations, system upgrades, and network enhancements.
- Ensure compliance with company policies, industry regulations, and data protection laws.
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- Strong troubleshooting and problem-solving skills for hardware, software, and networking issues.
- Hands-on experience with Active Directory, Office 365, and enterprise applications.
- Knowledge of firewall configurations, VPN setups, and network security best practices.
- Experience managing cloud environments (AWS, Azure, GCP) including VMs, storage, and networking.
- Familiarity with scripting and automation (PowerShell, Bash, Python, Terraform).
- Understanding of backup and disaster recovery strategies for cloud and on-premise systems.
- Ability to monitor IT systems using tools like Splunk, Datadog, or CloudWatch.
- Strong communication and documentation skills for training users and maintaining IT records.
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