Client Success Leader
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Job Title: Client Success Leader
Education: Bachelors
Location: US
Job Description:

We have an immediate opening for a Client Success Leader responsible for helping our customers leverage our AI, Cloud and Security capabilities to grow their business. Key responsibilities include but are not limited to:

  • Create account plans documenting the mission, vision, goals, strategies and tactics for assigned accounts and how SPS can help them make it happen
  • Meet with strategic leaders and decision makers in the account to understand and document their priorities and goals. Create a contact plan to ensure follow-thru and results.
  • Track all account and contact activities in BMS
  • Share all demand gen events and activiites with relevant stakeholders in the account.
  • Schedule annual, mid-year and qualrterly account reviews to assess progress
  • Work with Cloud, AI, and Security practice and product leaders to arrange annual technology updates
  • Work with vendor partner sales representatives to maximize support to the client.
  • Develop and manage a forecast and pipeline on BMS
  • Register with account procurement and diversity office to ensure SPS is invited to all RFPs and solicitations. 
Knowledge and Skills:
  • 3 - 10 years of sales and account management experience
  • Bachelor's degree preferred. 
  • Prior experience in an inside sales environment.
  • Knowledge of selling technology services and solutions
  • Successful track record of quota attainment 
  • Must have written and oral communication skills and the ability to communicate with not only the internal customers but also external customers and vendors.
  • Ability to use the Microsoft Office suite.
  • Prior work experience in selling Information technology solutions 
  • Must have the ability to present to an audience of C - level executives.
  • Focused, driven and motivated to increase revenue for company.
  • Must be available to work non-standard hours during peak season times.
  • Must be able to travel and have valid driver’s license.


SPS is an Equal Opportunity Employer and a Drug Free Workplace.

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