- Develop and execute a comprehensive partner success strategy aligned with company goals and objectives.
- Build and maintain strong relationships with key partners, serving as their primary point of contact.
- Collaborate with partners to understand their business goals, challenges, and opportunities.
- Develop strategic account plans for key partners, monitoring their performance and identifying growth opportunities.
- Analyze partner performance data and metrics to evaluate partner health and success.
- Provide regular reports and insights to partners and internal stakeholders.
- Collaborate closely with cross-functional teams to align strategies, resolve issues, and optimize partner experience.
- Address and resolve partner escalations and conflicts in a timely and effective manner.
- Stay updated with industry trends, best practices, and emerging technologies in partner success and relationship management.
- Lead and manage a team of Partner Success Associates or managers, providing guidance and support.
- Act as a strong advocate for partner success within the company, ensuring partner needs are represented in strategic initiatives.
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