- Helpdesk & End-User Support Serve as the primary, always-available onsite point of contact for IT support. Provide timely troubleshooting and resolution for hardware, software, network, and application issues for staff and residents. Assist residents with personal devices, Wi-Fi connectivity, email, video calls, entertainment systems, and other technology needs in a friendly and patient manner.
- Infrastructure Monitoring Proactively monitor servers, networks, endpoints, and critical systems. Respond to alerts and perform routine maintenance to minimize downtime.
- AV Support (As Needed) Provide audio-visual support for meetings, conferences, training sessions, and events. Set up, troubleshoot, and maintain AV equipment including projectors, displays, video conferencing systems (Zoom, Teams, etc.), microphones, and sound systems.
- Compliance Support Assist with HIPAA and other regulatory compliance requirements, including security policies, access controls, and basic documentation.
- Full-Time Onsite Presence Provide consistent, daily onsite support as the dedicated, embedded IT specialist at the Baltimore facility. Be readily available throughout the workday to handle urgent issues, preventive maintenance, hardware deployments, user training, and general IT requests for both staff and residents.
- Additional Duties
- Hardware installation and deployment (PCs, laptops, printers, tablets, etc.)
- User account provisioning and access management
- Support for standard business applications and collaboration tools
- Asset management and inventory tracking
- Collaboration with remote infrastructure and security teams
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