Tasks:

• Meet the client to understand expectations, provide monthly report and ask for quantitative feedback to continuously improve performance.
• Ensure system management (FCAPS) function is optimally delivered to meet and exceed MTTF and MTTR commitments.
• Ensure that all helpdesk tickets are responded to within the committed SLAs
• Ensure data is being backed up based on committed frequency and Schedule monthly recovery from backups and quarterly disaster recovery fired rills