Cloud service management and operations refer to all the activities that an organization does to plan, design, deliver, operate, and control the IT and cloud services that it offers to customers.
Service management includes the operational aspects of your applications and services. After an application is pushed to production, it must be managed. Applications are monitored to ensure availability and performance according to service level agreements (SLAs) or service level objectives (SLOs).
SPS Cloud Operations team is committed to provide 24/7 operations services that help to keep our applications up and running all the time. To ensure the uptime our teams proactively using state-of-the-art monitoring tools that generate alerts and notify the admins to take action before any downtime.

These are the few services that our operations team is setting up to keep our applications and infrastructure up and running.

Availability Monitoring

Availability Monitoring is to create synthetic tests that monitor the availability and performance of your web applications from different public and private locations around the clock.
Create tests with Availability Monitoring. Configure your tests to run at defined intervals and chosen locations. Download and deploy your own custom points of presence (PoPs) on local or private servers. Run tests from 15 public PoPs at the following locations.
When you have created and configured your tests, you can then view availability and performance data for your applications on the Availability Monitoring dashboard.

Resource Monitoring

The Resource Monitoring task provides user interface that you can use to monitor the performance of the hosted services and servers in your cloud enterprise infrastructure. With the Resource Monitoring task, you can monitor most of the metrics supported by Resource Measurement Facility, create and save custom views of the metrics, and display real-time data as bar charts. This make the administrators experience more proactive and responsive to provide the enterprise applications uptime commitments.

Infrastructure Management

Infrastructure Management is one of the fastest growing need in the IT World. Cloud infrastructure refers to a virtual infrastructure, which is delivered through internet or a network. Virtualization has made easy migration of every business to cloud server and enjoy agility with the right tools.
Generally, Cloud Infrastructure Management refers to on-demand services provided via IaaS model, which is known to be as Infrastructure as a Service. IaaS is a basic delivery model of cloud computing that enables access o shared pools of configurable resources. All configurable resources include computer, servers, networks, storage, applications & services.

Data Backup and Recovery

Backup and recovery refer to the process of backing up data in case of a loss and setting up systems that allow that data recovery due to data loss. Backing up data requires copying and archiving computer data, so that it is accessible in case of data deletion or corruption. Data from an earlier time may only be recovered if it has been backed up.

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