Workflow - Business Auto WF

What is IBM Business Automation Workflow?

See how Business Automation Workflow improves the productivity of a new process

The backbone of the digital business automation (DBA) platform, IBM Business Automation Workflow (BAW) is a robust, flexible workflow solution. Building on the rich history of IBM Business Process Manager and IBM Case Manager, BAW unites information, process and users to provide a 360-degree view of work to help drive more successful business outcomes.

Business Automation Workflow supports a hybrid cloud strategy and can be deployed in private cloud, public cloud or on premises. IT also supports a SaaS environment through Business Automation Workflow on Cloud, which provides the same capabilities in a ready-to-use environment hosted in IBM Cloud® data centers and managed by IBM.

A no-code capability of Business Automation Workflow, IBM Automation Workstream Services, allows business users to create lightweight workflows that increase productivity in remote or in-person environments. Workstream Services is available as part of the IBM Cloud Pak® for Automation.


Integrated process and case management

Consolidate and standardize task work for easier prioritization. Combine process-centric and case-centric work in repeatable business workflows to meet wider enterprise needs.


Improved customer service

Expedite client engagement by providing workflow participants and case workers with access to systems, information and analytics. Speed transactional workflows and case resolutions.


Enhanced decision making

Use built-in visibility and powerful analytics to identify the best actions to resolve cases quickly and improve collaboration between IT and business teams.


Manageable initial startup costs

Start projects small with low startup costs and a subscription-based consumption model, then grow and scale smoothly from initial project to enterprise-wide program.


Self-service portal

Get easy access to the development, testing and runtime environments within Business Automation Workflow on Cloud.

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