RPA

The RPA offering from IBM

Going from simple, back-office task automation to scaled automation to handle customer-facing processes can be a challenge.

The IBM® Robotic Process Automation with WDG Automation offering helps you automate more business and IT processes at scale with the ease and speed of traditional RPA. Bots can act on AI insights to complete tasks with no lag time.

Popular use cases

  • Paperless back office
  • Front-office support
  • Self-service with virtual agents
  • IT management
  • Document processing

Paperless back office

Use unattended bots to automate manual tasks such as data collection and reporting, onboarding, managing orders, calculating payroll amounts and more.

Front-office support

Use attended bots to assist human workers to improve the quality and speed of responsiveness to customers and other stakeholders.

IT management

Use unattended bots, attended bots and intelligent virtual agents to automate IT processes, such as IT help desk, service requests and event and access management.

Document processing

Use built-in optical character recognition (OCR) to extract structured data from unstructured content to improve the accuracy and speed of document processing.

Benefits

Get started quickly

Get simple licensing, low-code development and deployment options.

 

Operationalize AI

Bots can act on AI insights to complete tasks quickly.

 

Achieve faster ROI

Proven ROI within the first day of production can be achieved.

 

Focus on business and IT

Automate use cases such as event management, help desk and more.

 

Get full-featured RPA

Automate more work with integrated OCR and intelligent chatbots.

 

Reduce cost of ownership

Run multiple bots on the same virtual host.

 

 

Features

1. Build, run and monitor your bots

  • Check out low-code and AI features.

2. Unattended bots

  • Automate repetitive tasks without human intervention.

3. Attended bots

  • Enable human workers to use bots on demand.

4. Intelligent chatbots

  • Create engaging chatbots for any channel.

5. Workload management

  • Intelligently distribute work across multiple bots.

6. Scheduling

  • Manage the time schedule for running unattended bots.

7. Low-code authoring tools

  • Build bots faster with hundreds of prebuilt commands.

8. Your choice of deployment

  • Deploy on-premises or in the cloud (SaaS).

9. Concurrent bot execution

  • Run multiple bots on the same virtual host.

10. Credential vault

  • Securely store log-in credentials for your bots.

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