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SPS Virtual IT Solutions

Virtual IT Operations Solutions

Software Productivity Strategists is committed to assisting IT Operations to provide timely, cost effective, high performance computing services that are easy to use. In particular, we have solutions that can address the Quality Assurance process of your Information Technology Infrastructure, Applications or Desktop Solutions.

Virtual Quality Assurance Solution:

Whether your organization is upgrading an application, migrating to a new application or working to resolve an issue in production, the Virtual Quality Assurance Solution allows your users access to the upgraded, migrated or new application or desktop solution from their current device. Use the included collaborations tools to duplicate or capture issues or errors so that the subject matter experts have a platform to investigate, evaluate, and provide a solution.

Virtual Support Solution:

The Virtual Support Solution allows your support specialists the ability to initiate a temporary, permission only access to another PC. This reduces the costs of providing support services to your organizations IT Operations. Other solutions have the capability to connect to another PC and provide Remote Control; however, the Virtual Support Solution provides a number of additional features including:

View and control your customer’s desktop and applications
Take a snapshot of the desktop and save results for analysis.
Text chat. With multiple session capability, support engineers can even manage two active support sessions at once using chat.
Collect system information for quick analysis at the click of a button
Bi-directional file transfer to deliver files or software updates
Secure, AES 256-bit SSL-encrypted sessions, with invitation only access
Very small client footprint. Virtual Support Solution software downloads in seconds. No need to pre-install software.
Firewall friendly.

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