HP Virtual Support Room

Empower your support organization to solve customer problems quickly and efficiently while increasing customer satisfaction and loyalty. HP Virtual Support Room gives your support specialists the ability to initiate temporary, permission-only access to your customer PCs. Using HP Virtual Support Room, your support specialists can view and troubleshoot customer problems online and in real time--improving productivity and reducing the costs of providing support services.

With the HP Virtual Support Room, you enjoy the advantages of live human interaction remotely, via a standard web browser. Reduce costly on-site visits by solving your customer problems from your office. To ensure your support organization is up and running quickly, HP experts provide free technical

support.

Reduce call time and increase first resolution rates using remote support access. HP Virtual Support Room was designed with the support specialist in mind by incorporating features to do what matters most--troubleshooting and solving your customer’s problems quickly. An easy-to-use interface means support specialists can launch and start troubleshooting immediately when time is of the essence. Grab system information for quick analysis. Exchange needed files or even install updated software. Or demonstrate tasks on their own computer for the benefit of the customer.

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